Primary Care

Leaders in Washington State Patient Experience

When you go to your doctor appointment, do you feel respected, listened to and confident that you received the care you need? Do you leave with an understanding of what your health issues are and what you are supposed to do next?

The patient experience is about the important things that happen when you contact your provider’s office to get information or make an appointment for routine care or care you need right away. It is also about what happens when you visit with your doctor in person and have follow-up care. At Virginia Mason, our primary care providers focus on each unique patient and understand the importance of listening carefully and involving patients in decision-making, with the goal of delivering expert evidence-based care.

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And the dedication to this patient-focused work has produced remarkable results. Approximately 250,000 Washington state patients were asked how they would rate the care they received from their primary care provider. They were asked if they received timely access to care, how well their providers communicated and coordinated care, and if the office staff was helpful and respectful. When the survey results, combined with quality rankings, were tabulated, Virginia Mason topped the list over every other medical group in the state.

The results were reported in 2018, by the Washington Health Alliance (WHA), a nonprofit organization that collects data with the goal of helping health care providers and other groups identify areas that need improvement.

This recognition for delivering excellent primary care is important. Primary care providers play an important role as the main coordinator of patients’ health care services throughout their lives. Along with diagnosis and treatment of illnesses, they offer guidance and education to help patients live healthier lives. It’s been proven that having a good experience when you visit your doctor’s office can lead to better health.

At Virginia Mason, our primary care providers focus on each unique patient and understand the importance of listening carefully and involving patients in decision-making, with the goal of delivering expert evidence-based care.

“The reports provided to the public by the Washington Health Alliance offer a wealth of data that health care organizations can use to identify important improvement opportunities,” says Virginia Mason Chairman and CEO Gary S. Kaplan, MD. Dr. Kaplan added the report “affirms that Virginia Mason’s efforts to improve quality, safety and patient experience is the work we need to continue to be focused on.”

Virginia Mason Primary Care offers a full range of services — adult medicine, family medicine, pediatrics, behavioral health and specialized services, including our concierge medicine program. Our physicians, physician assistants and nurse practitioners help coordinate your care across all settings, including appointments with specialists, hospital stays and coordinated care with other medical facilities.

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