Virginia Mason Health System

2019 Annual Report

Virginia MasonVirginia Mason MemorialBenaroya Research InstituteBailey-Boushay HouseVirginia Mason Foundation
Message from the Chairman and CEO

A Message from the Chairman and CEO

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Dear Friends,

In my 42 years at Virginia Mason, I never imagined the kind of challenges our health system would face in the COVID-19 pandemic. I also could have never understood the depth of gratitude I feel, working with such talented and caring teams who embrace their commitment to our patients and each other. Looking back at 2019 through this lens I see something more clearly than ever before: The very best practice of medicine requires both the head and the heart.

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Virginia Mason received the 2019 America’s 50 Best Hospitals Award from Healthgrades, recognizing the medical center for clinical excellence.

The award places Virginia Mason in the top 1% of more than 4,500 hospitals in the United States.

Virginia Mason leads by example in safety, quality and transparency.

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Our team members create extraordinary experiences for our patients.

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When I looked closer at Virginia Mason, I was impressed with its nationally recognized outcomes and overall attention to self-improvement. I’ve found that the surgeons lived up to expectations as being affable, able, and hard working.

Mohan K. Mallipeddi, MD, General and Bariatric Surgeon

The most rewarding part of my job is having the honor to be entrusted with patients’ health and well-being. Second to that is how my patients change my life. I went into the health care profession with the intention of changing people’s lives but instead they change mine.

Dawda Jabang, Medical Assistant

Virginia Mason is special because of how we treat our patients -- with loving kindness -- because we’re members of the same ‘Virginia Mason family.

Jackie Ferguson, Retiree

The most rewarding part of my job is knowing I can contribute positively to someone's life, leading up to their discharge and seeing them walk out of the hospital happy and feeling better than when they first arrived.

Cindy Lee, Patient Care Technician

Virginia Mason is a special organization because of the sense of community that everyone has with each other. We are like a big family, looking out for one another and stepping in when people need a helping hand.

Erica Lawrence, MSN, RN, CIC, Infection Prevention

I enjoy hearing people boast about the care they receive at Virginia Mason. It makes me proud to be a part of this organization.

Derrick Soong, MD, Pediatrics, Virginia Mason Issaquah

What makes Virginia Mason special is that everyone cares about our patients and making the experience here truly special. I do believe we offer the full package of medical care with exceptional primary and preventive services, and highly specialized medicine, and the team approach is not just in name, but in practice.

Blaire E. Burman, MD, Gastroenterologist and Hepatologist

Our patients are amazing. I work with many who have lifelong medical issues, often painful conditions. Yet, these patients are resilient; they still manage to live fulfilling lives. I get a lot of strength from our patients, and the human spirit always amazes me.

Vera Nevue, RN, Outpatient Physical Medicine and Rehabilitation